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Over 60,000 customers across the globe trust us with their data being processed by our products. We back ourselves up with robust data security and privacy practices that form an integral part of our product engineering and service delivery principles.
Freshworks, being a custodian of customers' data, a multi-fold model of security architecture, robust product delivery, and a highly resilient service platform are the fundamental tenets of its service delivery.
Multi-tiered data security model
End-to-end security in product lifecycle
Always lights-on for your business
We understand the value of data. With our robust system of data safeguards, we allow you to focus on the data rather than on its security
Our secure hosting partner
Hosted in dedicated VPCs in non-promiscuous mode that are further segmented for increased security and manageability.
Routing rules hardened based on pre-established criteria for various permissible transactions across all resources.
Role-based access through IAM that enforces segregation of duties, two-factor authentication and end-to-end audit trails ensuring access is in accordance with security context.
AES 256-bit encryption when data is encrypted at rest and HTTPS with TLS 1.2 encryption for data in transit.
Secure administrative tunnel with whitelisted IP addresses for secure connection to the servers for administrative purposes, through a bastion host.
Malware and spam protection applied based on the latest threat signatures and supports real-time scanning and security.
Information security and data privacy requirements are baked into every release cycle and form part of the blueprint considerations of the product.
Product road-map is defined and reviewed periodically by the Product Owner. Security fixes are prioritized and are bundled in the earliest possible sprint.
Our DevOps sprints are powered by a multi disciplinary Squad of members including the Product Owner, Squad Lead, Tribe Lead and Members, and Quality Assurance.
All changes are tested by the Quality Assurance team and criteria are established for performing code reviews, web vulnerability assessment, and advanced security tests.
Builds are put through a stringent functionality tests, performance tests, stability tests, and Ux tests before the build is certified "Good to go".
Source Code is managed centrally with version controls and access restricted based on various teams that are assigned to specific sprints. Records are maintained for code changes and code check-ins and check-outs.
Access to the production is restricted to very limited set of users based on the job roles. Access to the production environment for developers and Quality Assurance team members are restricted based on their job responsibilities.
We follow blue-green deployment strategy for deployment of changes to production environment that allows us to deploy upgrades in a seamless manner.
The architecture is built with resiliency in mind that ensure high availability for the product and data.
Our secure hosting partner
All components are deployed in ‘n+1’ mode across multiple availability zones configured in active - active mode behind a load balancing service.
Route users to the best endpoint based on geo-proximity, latency, health, and other considerations.
Automatically distribute application traffic across multiple availability zones that supports high availability, auto scaling and robust security.
Near real-time backups are maintained in another AWS Availability Zones. Cloud Snapshots are taken every day and retained for the last seven days.
Mirrored multiple Availability Zones are setup and serves customers in real-time thereby providing seamless DR capability.
Procedures are established for reporting incidents, and tracking it for timely communication, investigation and resolution.
Geographically distributed network of proxy servers and their data centers. The goal is to distribute service spatially relative to end-users to provide high availability and high performance.
Situation awareness through the detection, containment, and remediation of any suspected or actual security incidents. Tactical rules and data sensors are configured to provide suitable early warnings and alerts.
Proactive capacity monitoring based on conservative thresholds and on-demand capacity expansion capability through our highly elastic hosting partners.
Need additonal help or consultation?
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